Quality Evaluator with Dutch and English

Job Title:

Job Description

Responsibilities:

• Recording, listening, and evaluating calls for customer service skills, technical skills, policy and procedure adherence
• Analyzing the SP level Customer Survey results for improvement of CSAT scores
• Reporting to Quality Supervisor
• Tracking and reporting the results of internal and external coaching results
• Participating in and facilitate Client Calibration Sessions
• Making recommendations to programs and processes for continuous improvement
• Providing coaching feedback and calibration sessions with technical leads
• Analyzing of quality data
• Conducting trainings
• Other duties as assigned.

Qualifications:

• Experience or training in Quality and/or Training field would be an asset
• Customer orientation
• Knowledge of PC applications including office 365
• Strong interpersonal skills
• Strong ability to work in a time critical environment
• Ability to communicate and enforce knowledge
• Knowledge of employee motivation techniques
• Strong attention to detail
• Great organizational skills
• High level of propriety
• Sense of professionalism and ability to develop good relationships
• Location : On site from our office in Katowice
• Fluency in both English and Dutch

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents