Customer Support Advisor with English

Job Title:

Job Description

We are a professional team providing airline customer support for one of the biggest European airline.
Thanks to us, satisfied customers can enjoy a successful trip, and their difficult situations are solved by qualified staff.

Join us and work as:

Passenger Support in English

Responsibilities:

- assisting passengers, supporting them with travel difficulties and providing information via incoming calls/chat/e-mails on the following topics: baggage, booking tickets, rescheduling flights
- handling complaints

Requirements:

- Knowledge of English on communicative level (min. B2)
- Ability to operate Windows operating system and MS Office package
- Communication skills and attitude towards working with people
- High personal culture and customer orientation
- Commitment and motivation to work - together we can achieve more!

- Availability to work from the office (Szczecin, Posejdon)

We offer:

- modern workplace in the heart of Szczecin

- guaranteed hourly rate based on a civil contract
- fully paid training prior direct contact with the customers
- flexible working days and hours (you can choose the working days and hours you want to work between Monday - Sunday 9:00 a.m. and 10:00 p.m.)
- substantive support of the leader at each stage of cooperation 
- coaching to improve qualifications
- possibility of promotion in the company structure

Location:

Language Requirements:

Time Type:

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