Customer Support Advisor with English

Job Title:

Job Description

Be a part of our dynamic team today and help us grow!

If you are passionate about social media, then this is role for you. One of the world's largest platforms, our new client is providing short-form videos that are exciting, spontaneous, and genuine.

We have an amazing new opportunity for a Customer Support Advisor to join our diverse team. If you are a customer-service focused individual with great communication skills in English, apply now.
 

So, what’s the role all about?

• Deliver high-touch customer care to users' queries while keeping up the Key Performance Indicators (‘KPIs’)

• Ensure all customers' questions are addressed accordingly

• Maintain knowledge of client products and/or services

• Effectively manage time and tasks to ensure the proper procedures are followed

You are the one we’re looking for if you have:

• Fluency in English (C1 level), both written and verbal

• Excellent communication skills and customer orientation

• The ability to identify and understand client needs and match their pace

• Passion  and curiosity for E-commerce products

• Previous experience in similar role would be a plus

• Bachelor’s degree (or equivalent diploma) is an advantage

What can you expect from us:

• A bright, modern and exciting workplace in our office in Katowice

• Flexible working hours  (we’re open between Monday-Sunday, 10:00 a.m. – 10:00 p.m.)

• The ability to choose between Labour contract (4400 PLN/month) or Civil contract (26.19 PLN/hr) with performance-based bonuses

• Exciting benefits package

• Fully-paid training prior direct contact with the customers

• Continuous training and upskilling programs

• Professional Development and Career Navigation programs to map out the steps in your desired career development

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

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