Manager I, Training & Quality (PMI)

Job Title:

Job Description

Essential Functions / Core Responsibilities

• Supervise work group, including work assignment and attendance monitoring, providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommends changes
• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
• Conduct Train-the-Trainer sessions
• Create and maintain advisor training schedule
• Accountable for achieving the training performance metrics incl. creating proactively actions plans. Using the training monitoring tools efficiently and self-reliantly. Strong analytical skills and experienced in root cause analysis tools. Able to bring client and CNX standards together and implement and evaluate CNX Standards (processes, tools, audits)
• Coordinate with the Quality Leadership and Operations on consistency issues
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day formal interaction with clients incl. Business reviews.
• Recommend curriculum modifications to Training Manager or client on the basis of internal feedback and/or Training Needs Analysis. May support internal/external Instructional Design team in designing and developing training materials considering the CNX standard for various instructional delivery methods including computer-based training, classroom/virtual training, and written job aids. Regular evaluations of the material, concept and Training duration.
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with 7+ Years of Experience (with at least 3 years of Progressive Mgmt. Experience) preferred
• Self-starter, sense of urgency, and works well under pressure
• Demonstrated ability to comprehend, analyze, and interpret.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Solid understanding of the organization's business operations and industry.  Demonstrated business acumen.
• Ability to foster a sense of professionalism and relationship building for self and team
• Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.
• Excellent attention to detail.
• Demonstrated ability to take initiative and ownership with focus on continuous improvement.
• Demonstrated ability to mentor, coach and provide direction to a team of employees.
• Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
• Advanced  Microsoft Office skills.
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates.
• Occasional travel
• Polish C2 and English C1 both written and verbal

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents