Responsible for managing a team of customer service representatives or technical support agents. Ensure the team meets performance targets and provides high-quality service.
📝 Key Responsibilities:
✔ Supervise daily operations of the customer support team.
✔ Monitor team performance and ensure targets are met.
✔ Provide coaching and training to team members.
✔ Handle escalated customer complaints.
✔ Generate reports on team performance and process improvements.
🎯 Required Skills:
✔ Leadership and team management skills.
✔ Strong problem-solving and decision-making abilities.
✔ Excellent communication and motivational skills.
✔ Ability to analyze performance data and implement improvements.
✔ Experience with CRM and workforce management tools.
